Pookiepops Shipping Policy
✨ Free Shipping on Orders Over $100!
At Pookiepops, we love making your shopping experience as smooth as possible. Enjoy free standard shipping when your order total is $100 or more—no hidden fees, no surprises.
🛍️ Order Processing Time
We work hard to get your order out quickly! Please allow 1–5 business days for processing before your order ships. An order is considered dispatched once handed over to the shipping carrier.
Note: During peak seasons or holidays, processing may take up to 7 business days.
📦 Estimated Delivery Times
Once shipped, your delivery time depends on your location:
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🇺🇸 United States: 7–15 business days
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🇨🇦 Canada: 10–14 business days
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🌍 International Orders: 12–20 business days (varies by region)
Important: Customs clearance, seasonal volume, or carrier delays may extend delivery times.
📬 Address Accuracy & Order Changes
Please double-check your shipping details before submitting your order. Incorrect or incomplete addresses can cause delays or cancellations.
If we detect an issue with your address, we’ll email you within 3 business days. If no response is received, we may cancel your order and issue a refund.
Need to make a change?
Email pookiepops.com within 24 hours of placing your order. We’ll try our best to make edits, but changes aren’t guaranteed after this window.
🚚 Shipping Delays
While we aim to deliver on time, delays may occur due to:
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High carrier volume
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Weather or transit disruptions
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Customs processing (international orders)
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Stock or payment verification issues
We’ll keep you updated on significant delays and work with you to find a solution.
Note: Pookiepops is not responsible for delays caused by third-party carriers or customs inspections.
📦 Lost or Stolen Packages
If your order shows as “Delivered” but you haven’t received it:
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Contact the shipping carrier to report the issue.
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Email us at support@pookiepops.com with your order number.
While Pookiepops cannot be held responsible for lost or stolen packages, we’ll do our best to help track them and may offer a resolution or replacement depending on the situation.
Tip: For stolen packages, consider filing a local police report to support your claim.
🔄 Policy Updates
Pookiepops may update this Shipping Policy at any time. By placing an order, you agree to the latest version. We recommend checking this page periodically for updates.
💌 Questions?
We’re here to help! Email support@pookiepops.com anytime.
