Legal notice

Legal Policy for Pookiepops

(Operated by Burq LIMITED, Registered in Ireland)

1. Company Information

Pookiepops is a brand owned and operated by:

Burq LIMITED
Registered Office: BURQ Limited, 6 Latchford Row, Dublin 15, Dublin, D15 X3C4, Ireland
Company Registration Number: 794348
Registered in: Ireland

By accessing or purchasing from our store, you agree to the terms set out in this Legal Policy, along with our Terms of Service, Privacy Policy, and Refund Policy.

2. Applicable Laws

We operate in compliance with:

EU General Data Protection Regulation (GDPR) (EU/EEA including Ireland)
ePrivacy Directive (EU Cookies Law)
Irish Data Protection Acts
California Consumer Privacy Act (CCPA) and other applicable US consumer laws
Consumer Rights Directives in the EU
U.S. Federal Trade Commission (FTC) Regulations for online commerce

3. Customer Data & Privacy

3.1 Collection of Data

We collect personal information you provide during browsing or checkout, including but not limited to:

Name
Billing and Shipping Address
Email Address
Phone Number
Payment Information (processed securely through third-party providers)
Browsing activity (cookies, analytics, marketing pixels)

3.2 Purpose of Data Use

We use customer data to:

Process and fulfill orders
Provide customer support
Communicate regarding promotions, updates, and services (with consent)
Improve website performance and user experience
Comply with legal obligations

3.3 Data Storage & Security

Data is securely stored on Shopify servers and trusted third-party providers.
Sensitive payment data is encrypted and processed by PCI-DSS compliant payment gateways.
We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

3.4 Data Rights (GDPR & CCPA)

Customers have the right to:

Request access to their personal data
Correct or update their data
Request deletion ("Right to be Forgotten")
Restrict or object to data processing
Request a copy of their data (data portability)
Opt out of marketing communications at any time

To exercise your rights, contact us at: [Insert contact email]

3.5 Data Retention

We retain customer data only for as long as necessary:

Order records: up to 7 years (for tax and accounting purposes)
Marketing data: until consent is withdrawn
Customer support records: up to 2 years

4. Cookies & Tracking

Our website uses cookies and tracking technologies to:

Enable site functionality (shopping cart, login, checkout)
Analyze visitor traffic and improve performance
Deliver personalized ads and marketing

By using our site, you consent to the use of cookies. You can manage or disable cookies in your browser settings.

5. Consumer Rights & Refunds

EU Customers: You have the right to cancel your order within 14 days of receipt without providing a reason (except for customized or perishable items). Refunds will be processed within 14 days after we receive returned goods.
US Customers: Refunds and returns follow our Refund Policy as stated on our website.
Customers are responsible for return shipping unless the item is defective or incorrectly supplied.

6. Limitation of Liability

Burq LIMITED (Pookiepops) shall not be held liable for:

Delays or failures caused by events outside our reasonable control
Any indirect, incidental, or consequential damages
Issues arising from third-party payment providers or shipping carriers

7. Intellectual Property

All content on pookiepops.com (logos, designs, product images, text, and graphics) is the property of Burq LIMITED and protected under Irish, EU, and international copyright and trademark laws. Unauthorized use is prohibited.

8. Amendments

We reserve the right to update or amend this Legal Policy at any time to comply with new legal requirements or business practices. Updates will be posted on this page with the revised date.